Policy scope for wallets and account checks
Our Legal terms describe how an account is opened, how phone verification is completed, and how we handle records connected with DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity. They also explain when an identity or payment check may be requested before an account
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action is completed. Access and eligibility depends on local law, and certain account functions are available only where local law permits. Read the applicable wording before sending funds or requesting an account change. If a wallet status, transfer receipt or account detail does not match your
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records, use the support path listed below so we can assess the matter against the relevant policy rather than asking you to repeat the transaction.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.